Akasha asai

Return of product

A standard order may be returned in maximum 14 calendar days from the reception of an order, so that the product arrives at the headquarters of www.akasha-asai.com at least on the 14th day since the reception of the parcel by the client. Please note that we can only exchange an item for the same item in a different size. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. The customer is allowed to exchange an item for a different size only once. The return will be accepted only if the product is presented in its initial original status, in the original package, with the enclosed accessories and labels, without any deterioration caused by wear and washing. The returned product must contain in the parcel the invoice with which it was purchased. In this sense, we insist that the client verify and try on the clothing at the moment of arrival, before removing any labels or items enclosed. We take no responsibility for damages caused by transportation. When the return arrives at the headquarters of www.akasha-asai.com, the product will undergo a quality control following which, the customer will be notified by e-mail or phone about the conclusions. Should there be no vices like the ones listed above, the full restitution of the order’s price will be processed on the same card as originally used for payment, which may take between 14 – 20 working days since the date of the notification received by the client. Should the client refuse to take back the product again, www.akasha-asai.com, reserves the right to keep it.

The shipping cost for the return of the order will be covered by the client.

The returned products are not replaceable.

All products bearing the AKASHA ASAI trademark, except for the available ones, on stock, are being manufactured based on customized orders, meaning that they are made according to the specific sizes and/or the preferences of the customer, for a perfect match.

In order to find the appropriate matching size, you must review the size table or, in case of a customized order, you must follow the steps shown in the graphic with specific sizes. If you need additional assistance, we are at your disposal at the contact phone number: 0040 753 642 262 or by e-mail at contact@akasha-asai.com. As a general rule, after placing a customized order, the customer will be contacted by a specialist to check the correctness of the size related information, forwarded in the order.

The customized order (Custom Made / Luxury-sur-Mesure, done by the particular sizes of the client or having different options than the presented standard item found on stockCANNOT be returned, according to the Governments Urgent Ordinance no.34/2014, art.16, paragraph C, "the products manufactured by the specifications of the customer, or specialy customized products cannot be returned".

www.akasha-asai.com reserves the right to select their clientele, at any moment without further explanations.    


"True passion comes from within. Quality is never an accident; it is always the result of intelligent effort."
- John Ruskin

We are Akasha Asai, a demi-couture brand, located in Bucharest, Romania.
Our mission is to empower women.

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